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View all brands →Frequently asked questions
See all FAQs →How fast do you ship?
Orders placed before 14:00 NZST dispatch the same business day. NZ delivery is typically 1–3 business days for North Island and 2–4 for South Island.
Do you ship rural?
Yes — NZ Post rural delivery adds 1–2 business days and a small rural surcharge applied at checkout.
Are the products age-restricted?
Yes. All buyers must confirm they are 18 or older. We may request additional verification at checkout in line with the Smokefree Environments and Regulated Products Act 1990.
What payment methods do you accept?
Visa, Mastercard, Apple Pay, Google Pay, and bank transfer. The full list appears at checkout.
Can I return an opened product?
Sealed health products are not returnable once opened. Faulty or incorrect items are covered under the Consumer Guarantees Act — see our Refunds page.
How should I store nicotine pouches?
Cool, dry place out of direct sunlight. Many customers refrigerate for a fresher mouth feel.
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